Delete your account and data

Effective 2026-09-19.

Delete your account from the app

• Open the app, go to Account, then Delete account, and confirm.
• If you are the family owner and other members remain, ownership passes to another member so their parents keep getting check-ins.

Or ask us to delete it

Write to care@athnova.in from the email address you signed up with, with the subject "Delete my account". We confirm within 2 working days and delete within 30 days.

What is deleted

• Your account, your family, your parents and their contacts.
• Check-ins, replies, readings, reports, photos, voice notes, alerts, messages and summaries.
• Your parents stop receiving any message from us immediately.

What we keep, and for how long

• Payment and invoice records, because tax law requires it (7 years). These hold the amount, date and plan — not your parents’ health data.
• Server logs with no health content, for 14 days.

Deleting only a parent

You can remove a single parent from their page in the app without closing your account. Their messages stop at once and their records are erased on the same 30-day schedule.

Withdrawing consent

A parent can reply STOP on WhatsApp at any time. Messages and calls stop immediately, and the family sees that the parent paused the service.